Complaints procedure

Please use this form to lodge complaints via email, as set out in VSA’s Complaints Procedure

Please select complaint description from the drop-down list on the online form, except where they relate to a member of VSA’s Senior Leadership Team or CEO or a VSA Council member, in which case, please note the following: 

• If the complaint relates to a staff member, volunteer, or VSA Partner Organisation, please select CEO from the drop-down list on the web form and the email will be sent to VSA’s CEO. 
• If the complaint relates to a VSA Member, VSA’s CEO, or any VSA Council member, or VSA itself, please select Chair from the drop-down list on the online form and the email will be sent to VSA’s Council Chair.